Introduction
At Booma Motors, we value transparency and strive to provide a seamless rental experience. This policy outlines the terms for cancellations and refunds applicable to bookings made through our Platform.
1. Cancellation Policy
- Late Cancellations: Cancellations made within 24 hours of the rental start time will incur a cancellation fee.
-
No-Shows: Failure to pick up the vehicle on the scheduled day will result in the forfeiture of the booking amount.
2. Refund Policy
- Eligible Refunds:
- Refunds for eligible cancellations will be processed to the original payment method used during booking.
- Refund processing may take 5-7 business days, depending on the payment gateway or bank policies.
- Non-Refundable Scenarios:
- Bookings cancelled after the rental period begins.
- Additional charges incurred for damages, penalties, or excess usage.
3. Modifications to Bookings
- Changes to bookings, such as rescheduling or extending the rental period, are subject to availability.
- Additional charges may apply for modifications.
4. Exceptional Circumstances
- Refunds for issues arising from uncontrollable events (e.g., natural disasters or vehicle breakdowns) will be assessed on a case-by-case basis.
- If Booma Motors cancels a booking due to operational issues, customers will receive a full refund or an alternative booking option.
5. Payment Gateway Charges
Refund amounts will exclude any payment gateway processing fees, as applicable.
6. How to Request Cancellations or Refunds
To cancel a booking or request a refund, use one of the following methods:
Please provide your booking ID and a brief explanation of your cancellation or refund request.
7. Amendments to Policy
Booma Motors reserves the right to update this policy at any time. Changes will be communicated via the Platform or other official channels.
8. Contact Us
For queries or concerns regarding cancellations or refunds, reach out to us:
By using our Platform, you acknowledge and accept the terms outlined in this policy.